FAQ
Questions, answered
The things people ask most before their first visit.
Before you come in
- Do I need an appointment for braiding?
- Yes — braiding is by appointment so we can give your style the full time it needs. The beauty supply counter is walk-in, no appointment required.
- How long does a full set of knotless braids take?
- Medium braids run 4–5 hours; small braids can run 5–7 hours. We'll give you a time estimate when you book based on the style and length you want.
- Do I need to bring my own hair?
- No — we stock pre-stretched braiding hair at the counter in common colours and textures. If you want a specific brand or a less common shade, feel free to bring your own.
- What age do you start kids' braids?
- We take kids' appointments from age 4 up, with lighter, lower-tension styles sized for smaller heads and shorter sitting times.
- How often should I get a retwist?
- Most clients come back every 3–4 weeks for edges and new growth. A full retwist runs about an hour.
- Can I return an item from the beauty supply counter?
- Unopened hair care and tools can be exchanged within 7 days with a receipt. Hair bundles and closures are final sale once the packaging is opened.
See you on the corridor
Book a chair, or just stop by the shop — either way, we've got what you need.